Group Buy FAQ

  • How do I utilize my group buy discount?

    You should have received a coupon code in the mailbox of the email you had used to register for the group buy.

    You can use this coupon code to purchase items at our online shop with the group buy discount rate that you and your neighbours had managed to unlock.

    Do take note of the terms and conditions of the group buy, and that of the coupon itself. Most importantly, the coupon code expires 1 month from the date of issue.

  • How should I integrate my home with your smart home products?

    It’s a simple process of deciding what functions you want in your home, purchasing the products for that function, installing the products, and setting them up in the app. Except for installations, the rest are easy and possible to DIY.

    We recommend reading our definitive Smart Home guide on how smart homes can improve your life, and how to make some of the key decisions on building a smart home.

  • Do you have smart home packages?
    We do have some standard packages, but since every home has different requirements, it makes more sense (and is cheaper) for you to purchase items in the quantities you need (ala carte style). You can check our guide on how to choose the appropriate hardware for your needs, and the quantities you’ll require. Or you can go through our DIY Smart Home Builder.
  • Do your prices on your site include installation and set up?

    No, prices on our site are hardware only. We’ve found that installations can easily and affordably be contracted to your ID/contractor/electrician, and app setup can be completed by yourself. Besides, we like seeing our clients really own their smart homes by getting familiar with the system through hands-on experience. To us, buying hardware, getting your own electrician to install switches, and setting everything up yourself offers the best balance of affordability, investment, and long-term ownership.

  • Do I need neutral or no-neutral switches?
    Your development does not have neutral wires in the switches. You will need no-neutral switches, unless you intend to add neutral wires (recommended). For more information on neutral vs no-neutral, please read this article about the differences, and how each works.
  • Can you install switches for me, or add neutral for me?

    Switch installation is a chargeable extra which we can quote after you checkout on our page. Generally, you should just ask your own contractor / electrician to install the switches for you – this usually ends up being cheaper for our customers.

    We cannot add neutral wires for you, please check with your electrician for that.

  • How do I configure the smart devices after installing them?

    Download the app, and follow the instructions. There’s a learning curve, and you’ll probably need to spend some time finding out certain things. Alternatively, you can ask us to quote for your app setup and configuration separately after purchasing the items.

  • How do I arrange for installation of my door lock?

    Get in touch with us on WhatsApp to arrange for a date. It’s better to schedule about 2 weeks in advance.

    If you and your neighbours are able to coordinate and schedule 4 lock installations in one day, each customer will receive a $30 store credit coupon.

  • Can your locks be used on gates? Do you have a gate lock?

    No, our locks cannot be used on gates. We do not have any gate locks.

     

  • How can I see the products?
    You can make an appointment with us to meet us at our office/factory at 9 Gul St 4, Singapore 629238. Please note that an appointment is strictly necessary.
  • Can I make an appointment to meet and speak to the sales staff for further consultation?
    You can make an appointment by getting in touch with us on WhatsApp. However, it may not be necessary to make a physical visit. Also, while we’ll be happy to show you how some of our products and apps work, personalized smart home consultations are a chargeable extra. 70% of our clients do not make any physical visits to our office, and this is one of the ways we keep prices low for our customers.
  • Do you do site visits?
    We only do site visits as part of our smart home consultation services, which we can quote you separately for. Most homes (99%) do not require a site visit.