Tell us what you need.
We'll make it clearer.

For compatibility, room quantities or advice on the most useful sensor, start a WhatsApp conversation with the information you already have.

Singapore supportA local HomeSmart teamA photo can be enoughShow us the existing remoteVisit in person24 Keong Saik Road

Send us the details.

Tell us what you are planning and we will continue the conversation with you on WhatsApp.

Your details are not stored on this site. You can review the prepared message before sending it.

One useful question.
A much clearer next step.

Each button starts WhatsApp with the subject already filled in. Add the requested details and photos, then send when you are ready.

01Check compatibility

Will M200 work with my aircon?

Send a clear photo of the original handheld remote. If the aircon or remote has a visible model number, include that too.

Helpful to send
  • Photo of the remote
  • Aircon brand or model
  • Number of rooms
Check my aircon
02Choose a setup

What should I put in each room?

Tell us the rooms and the convenience you want: better temperature control, empty-room shutoff, open-window detection or simply app control.

Helpful to send
  • Rooms to control
  • Your preferred convenience
  • Any existing Aqara devices
Ask for setup advice
03Existing setup

Help me complete an existing setup.

Describe what you have installed and the next step you would like help with. A screenshot from Aqara Home is often useful for pairing or automation questions.

Helpful to send
  • Products involved
  • Your goal or next step
  • Aqara Home screenshot
Get setup support
Aqara Hub M200 receiving a command from an aircon remoteCompatibility check

Show us the remote already in your hand.

M200 controls infrared aircons by learning the same command language as the original remote. A clear photo lets us understand the control layout and spot unusual models before you order.

  1. 01
    Photograph the front

    Keep the buttons and brand name readable.

  2. 02
    Include the model if visible

    Check the rear label or battery compartment.

  3. 03
    Tell us the room count

    Infrared needs one M200 in each independently controlled room.

Send a remote photo

See the products at HomeSmart.

Visit the Singapore showroom to see M200 and the optional sensors before deciding. The conversation can stay entirely about your smart-aircon setup.

Inside the Aqara Experience Centre at 24 Keong Saik Road
Aqara Experience Centre

The details are already here.