Deliveries, Returns, Support, and Refunds

This section applies to all local Singapore orders. For international orders, please check our page on International shipping.

Online Orders and Delivery

Deliveries
We charge a flat fee of SGD 4.90 for local delivery for all online orders through our online shop to locations within Singapore, with exceptions (Jurong Island, Sentosa etc). We will use any courier service we deem fit. We aim to deliver all items in stock within 5 working days.

We provide free delivery for orders above SGD 100 for online orders through our online shop.
Same-day Shipping and Deliveries
Same-day shipping may be possible during office hours (shipping refers to the products being ready for collection or delivery). There are no extra charges for same-day shipping.

The customer must arrange for their own collection and delivery with their appointed delivery or courier company, and bear all expenses. 

This option must be communicated to the Homesmart.sg team in advance to check the availability of stock and to make necessary arrangements for the items to be picked up by the delivery personnel.

Collection address is at our office: 9 Gul Street 4, Singapore 629238
Self-collection
Customers of our online shop may also choose to self-collect the items at no cost at our office at 9 Gul St 4, Singapore 629238 during office hours. Please proceed to the 2nd floor where our office is located.

If you're thinking of browsing and purchasing items offline at our office, do note that we are a distributor and we do not have a retail setup at our office. Contact us in advance so we can get your order ready for you beforehand.

The only payment method available at our office is PayNow.

Returns and Exchanges

We aim to provide customers with a worry-free purchasing experience. If you change your mind on your purchase, you can request for a product return. Products sold can only be returned with the following conditions:

  • Returned products must be in its original, unopened packaging – including any protective packaging used in deliveries.
  • Returned products must be in packaging that is clean, free of dents and other imperfections and deformities, and fit for sale.
  • Products must be returned within seven (7) days of purchase or delivery, whichever is later.
  • Any free gifts or discounted products that were extended as part of a promotional package must be returned together if the returned product was a criteria in attaining the promotion. Gifts or discounted products to be returned are also only accepted based on the same conditions; if they cannot be accepted, the prevailing retail prices will be charged to the customer.

The following products will be rejected for returns:

  • If there are signs of tampering, resealing, or other forms of manipulation of the product and/or packaging
  • If the product is found to be missing parts, components, manuals, stickers, or labels

Shipping and Handling: the customer is responsible for all costs of returning the products to PFE Technologies Pte Ltd (the company which operates Homesmart.sg) at 9 Gul Street 4, Singapore 629238. Before shipping the products back, please contact us to make necessary arrangements.

Accepted returns: When a return is accepted by PFE Technologies Pte Ltd, the customer will be given a credit note for the monetary value of the products returned, which will include any product discounts, shipping discounts, or any form of reduction in prices extended to the customer for any reason. This credit note operates as store credits, that is, the customer may place a new order and use their store credits as payment or part-payment.

Rejected returns: When a return is rejected by PFE Technologies Pte Ltd, we will notify the customer of the decision and have the product shipped back to the customer free-of-charge.

PFE Technologies Pte Ltd’s decision on returns is final and binding.

Problems with your order?

The section above on Returns and Exchanges applies to customers who have a change of mind. They do not apply to customers with problems on their order.

We’ll be happy to assist you if you are having any of the following problems with your order:

  • Damaged items or packages
  • Missing items in packages
  • Received wrong items
  • Didn’t receive items

In these situations, please get in touch with us so that we can make things right.

Problems with the products?

Our products are covered by our warranty, which covers faulty products due to manufacturing defects during the warranty period (subject to terms and conditions).

If you are having problems that are not covered by our warranty (such as not being able to set up a product), do reach out to us so that we can offer support.

Refunds

We do not process and/or issue any refunds. However, we may do so in special circumstances, with a 4% administrative charge. Refunds will only be issued at the sole discretion of PFE Technologies Pte Ltd.