Terms and Conditions for General Warranty

The following products are covered under this warranty for manufacturing defects for the period set out in the table below.

Products with a warranty period of 24 months

ProductWarranty Period
Aqara M1S Hub Gen 224 months
Aqara G2H Pro Camera Hub24 months
Aqara E1 Hub24 months
Aqara G3 Camera Hub24 months
Aqara M2 Hub24 months
Aqara M3 Hub24 months
Aqara Video Doorbell G424 months
Aqara Camera E124 months
Aqara Smart Curtain Driver E1 – Track and Rod versions24 months
Aqara Smart Roller Shade Driver E124 months
Aqara H1 Smart Wall Switch – all variations24 months
Aqara 20A Smart Wall Switch H124 months
Aqara Smart Wall Switch Z1 Pro – all variations24 months
Aqara Smart Switch Module T1 – all variations24 months
Aqara Dual Relay Module T224 months
Aqara Cube T1 Pro24 months
Aqara H1 Wireless Remote Switch24 months
Aqara Wireless Knob Switch H124 months
Aqara Smart Gas Detector24 months
Aqara Smart Smoke Detector24 months
Aqara Motion Sensor P124 months
Aqara Motion Sensor P224 months
Aqara Presence Sensor FP224 months
Aqara TVOC Air Quality Monitor24 months
Aqara Smart Door Lock D200i24 months
Aqara D100 Zigbee Smart Lock24 months
Aqara A100 Zigbee Smart Lock24 months
Aqara N100 Smart Lock24 months
Aqara U100 Smart Lock Kit24 months
Aqara Smart Video Doorbell G424 months
Aqara Pet Feeder C124 months
Aqara Smart Track Lights H1 Pro (all lighting modules)24 months
Aqara Smart LED Strips (including modules and strips)24 months
Aqara Downlights T2 (all variations)24 months
Aqara Skylight H124 months
Aqara Bathroom Heater24 months
Aqara Laundry Rack H124 months
Aqara LED Strip T1 (and extension)24 months
Aqara Ceiling Light L1-35024 months
Aqara Ceiling Light T1M24 months
Aqara Wireless Mini Switch T1 (not old version)24 months
Aqara Temperature and Humidity Sensor T1 (not old version)24 months
Aqara Water Leak Sensor T1 (not old version)24 months
Aqara Door and Window Sensor T1 (not old version)24 months
Aqara Door and Window Sensor P224 months

Products with a warranty period of 12 months

ProductWarranty Period
Aqara G2H Camera Hub (non-Pro version)12 months
Aqara D1 Smart Wall Switch – all variations12 months
Aqara D1 Wireless Remote Switch – all variations12 months
Aqara Wireless Mini Switch12 months
Aqara Night Light12 months
Aqara Smart LED Bulb T1 (Tunable White)12 months
Aqara Smart Curtain Control – all variations, inclusive of motor and tracks12 months
Aqara Vibration Sensor12 months
Aqara Water Leak Sensor12 months
Aqara Temperature and Humidity Sensor12 months
Aqara Door and Window Sensor12 months
Aqara Motion Sensor (old, non-P1 version)12 months
Sensibo Air Smart Air-con Control12 months
Sensibo AirQ Smart Air-con Control12 months
Meross Smart Wifi Plug Mini12 months
Smart Water Heater Switch12 months
Homesmart.sg Gate Lock12 months
Made Your Purchases Prior To March 2023?

Note: this page was last updated on 15/3/2023, and is applicable for purchases made on or after this date. Customers who had made purchases before this date are bound by the warranty period and terms and conditions at the time of purchase, which can be found here.

Warranty Terms and Conditions (before 15/03/2023)

PFE Technologies Pte Ltd (“Company”) warrants that all Products will be free from significant defects in material and workmanship for a period specified for each Product. In the event of a valid warranty claim during this period, The Company, at its discretion, will repair or replace the defective product, or the defective part of the product, at no charge to the customer, subject to the following terms and conditions:

  • The warranty only covers products found to be defective due to faulty materials during the warranty period.
  • The warranty does not cover:
    • normal wear and tear;
    • accidental damage;
    • damage and faults caused by negligent use, misuse, neglect, or careless operation or handling of products;
    • damage and faults caused by use of products not in accordance with the user manuals, or manufacturer’s specifications, or their intended purpose;
    • damage and faults cased by faulty and/or improper assembly or installation, not carrying out recommended maintenance, repairs or alterations carried out by parties other than by The Company or its authorized agents, or use of non-genuine parts;
    • damages or faults resulting from installations in conjunction with incompatible, faulty, or unsuitable companion devices, drivers, accessories, or fixtures, including in situations where these devices appear to function normally but might still cause issues due to, but not limited to, incorrect or fluctuating voltages, inconsistent power draw, or malfunctioning parts;
    • products that function normally but do not work in a customer’s specific setup with their lights, fans, and/or other appliances, including but not limited to fixtures with low wattage or inconsistent electrical usage;
    • use of products for anything other than normal domestic household purposes in Singapore;damages and faults from external sources such as transit, weather, electrical outages, water leakage, power surges, or uncontrollable external forces such as floods, fire, and lightning strikes;
    • costs of installation, integration, and other services provided in conjunction with the product which will not be reimbursed or covered under this warranty;
    • damage and defects caused by household pests, as well as household pets;
    • failures caused by circumstances out of The Company’s control;
    • shipping charges, express service charges, transportation damage, removal, installation or reinstallation of the product or replacement product;
    • use of products in conjunction with similar products of the same brand, but not supplied by The Company (including but not limited to parallel imports of genuine products from other countries).
  • The warranty becomes effective at the date of purchase or date of delivery and expires upon completion of the warranty period.
  • The warranty is non-transferable and only applies to the original purchaser of the product.
  • Software, data, configurations, and other digital content included with or created through the use of the product are not covered by this warranty. The Company is not liable for any loss, corruption, or reinstallation of such data or configurations, including, but not limited to, home automation and scene setups. Customers are responsible for re-establishing such configurations manually in case of product replacement or repair.
  • The customer is responsible for the security of any confidential or personal information contained within the product. The Company does not take responsibility for any loss or unauthorized access to such information.
  • This warranty is only valid for products used within Singapore.
  • Proof of purchase is necessary to validate the warranty. The products must be purchased directly from The Company or its authorized resellers.
  • The Company may conduct diagnostic tests on the returned product to ascertain the cause or reason of the failure or defect. These tests must be completed before a valid warranty claim will be issued by The Company and any replacements or repairs are arranged.
  • Parts or products which are replaced will become the property of The Company
  • If any part or product is no longer available, The Company will replace it with a functional replacement part or product.
  • The Company’s decision on all claims, including without limitation whether there is a defect in the product, the cause of failure or defect, the validity of the warranty, and what remedy is to be provided, shall be conclusive.
  • Repair or replacement of products under warranty will not extend the period of warranty.
  • The Company’s responsibility for warranty claims is to repair or replace the product or the faulty parts of the product only, and does not include dismantling, removals, installations, or re-installations.
  • The Company’s liability under this warranty is limited to repairing and/or replacing defective products or parts only. The warranty coverage will not extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service and loss of use during the period that your product is being repaired and/or while awaiting for replacements or replacement parts to arrive.
  • The warranty is invalidated if the warranty seals are removed or where the serial number has been removed, defaced, or altered.
  • If the warranty claim is invalid, The Company will return the products to the customer.