Homesmart.sg proudly ships all over the world at clear and competitive rates. A tracking number will be sent via email within the next three working days upon confirmation of an international order.
This section only applies to our international customer (that is, out of Singapore). For our customers in Singapore, please refer to our section on local deliveries and exchanges.
Countries We Ship To
Homesmart.sg ships to many countries, but not all. To find out if we ship to your country, add an item to cart. In the shopping cart, click on "Calculate shipping" and choose your country from the dropdown box, and click on Update. If we ship to your country, you'll see International Shipping as an option, along with the cost of shipping your order. If we do not ship to your country, you may arrange for your own forwarder or courier to pick the items up from our warehouse to be sent to you, or we can deliver to a local Singapore warehouse. You may also reach out to us to see if we can ship directly to your country.
Shipping costs vary by countries and the size and weight of your order. The shipping cost will be shown in your shopping cart, once you have your order in cart, with the destination country and address selected. Currently, there is a limit of 20kg per international order. If you need to ship more, please get in touch.
We will use Fedex, UPS, Aramex, and Qxpress for our overseas shipping, depending on where you are buying from. Generally, we will have your order collected by the forwarder within 2 working days. Once collected, the shipping time varies from 3 days to 8 days, depending on destination. As a guide, orders to Europe takes 3 - 5 working days, and orders to the USA takes 3 - 7 working days. Once the order leaves our warehouse, Homesmart.sg has no control of your package and the timeline.
TERMS AND CONDITIONS OF INTERNATIONAL ORDERS
The following section spells out the terms and conditions of all international orders made on our website. All orders that has a delivery address outside of Singapore are subject to these terms and conditions.
Currencies, Duties, and Taxes
All prices indicated in our website, in the shopping cart, and in the checkout pages are in Singapore Dollars (SGD). Your credit card payment to us will be also be in Singapore dollars. Do note that most banks and credit card issuers will charge transaction fees and exchange fees for international purchases in foreign currencies. These are to be fully borne by the buyer.
Goods and Services Tax
All prices indicated in our website are inclusive of Singapore's 7% Goods and Services Tax (GST), which is a tax levied on local consumption. GST will not be applied on export orders, and your cart will update with zero-rated prices (less 7% GST) once you update your shipping address.
Destination Import Taxes and Duties
Buyer will be responsible for any customs handling fees, import duties or other duties, and/or import taxes or other taxes outside of Singapore. Do contact your local post or customs office for more information. In the event that an international order is refused upon shipment, the buyer has to bear all charges. No credit will be issued for orders that are abandoned or refused.
Some of our products may include an option for installations. These installations are only valid within Singapore. If the option for installation is shown to you as an international customer, please select the option without installation.
In the event that an international customer pays for an installation service, the installation component will be immediately considered null and void, and if requested, PFE Technologies Pte Ltd will issue a credit note to the customer (that is, the customer may place a new order and use their credit note as payment or part-payment).
Returns and Exchanges
We aim to provide customers with a worry-free purchasing experience. If you change your mind on your purchase, you can request for a product return. Products sold can only be returned with the following conditions:
- Returned products must be in its original, unopened packaging – including any protective packaging used in deliveries.
- Returned products must be in packaging that is clean, free of dents and other imperfections and deformities, and fit for sale.
- All sticker seals or plastic wrapping must be intact.
- Products must be returned within fourteen (14) days of purchase or delivery, whichever is later.
- Any free gifts or discounted products that were extended as part of a promotional package must be returned together if the returned product was a criteria in attaining the promotion. Gifts or discounted products to be returned are also only accepted based on the same conditions; if they cannot be accepted, the prevailing retail prices will be charged to the customer.
The following products will be rejected for returns:
- If there are signs of tampering, resealing, or other forms of manipulation of the product and/or packaging
- If the product is found to be missing parts, components, manuals, stickers, or labels
For all cases, please do NOT send items back to us without first getting in touch with us.
Shipping and Handling: the customer is responsible for all costs, including but not limited to shipping fees, handling fees, and taxes, of returning the products to PFE Technologies Pte Ltd (the company which operates Homesmart.sg) at 9 Gul Street 4, Singapore 629238. Before shipping the products back, please contact us to make necessary arrangements.
Accepted returns: When a return is accepted by PFE Technologies Pte Ltd, the customer will be given a credit note for the monetary value of the products returned, which will include any product discounts, shipping discounts, or any form of reduction in prices extended to the customer for any reason. This credit note operates as store credits, that is, the customer may place a new order and use their store credits as payment or part-payment.
Any shipping fees paid, whether for the initial order, or for the return, will not be credited to the customer.
Rejected returns: When a return is rejected by PFE Technologies Pte Ltd, we will notify the customer of the decision and have the product ready for collection by the customer, or we will bill the customer the shipping costs of sending the items back.
PFE Technologies Pte Ltd’s decision on returns is final and binding.
Cancellation and Changes
Once delivery has been arranged, no cancellation or changes will be allowed. You may cancel your order only if transport has not been arranged. However, do note that we do not process refunds. You will only be able to use your payment as store credits, that is, you can use it as payment or part-payment of another item from our store.
Problems with your order?
The section above on Returns and Exchanges applies to customers who have a change of mind. They do not apply to customers with problems on their order.
We’ll be happy to assist you if you are having any of the following problems with your order:
- Damaged items or packages
- Missing items in packages
- Received wrong items
- Didn’t receive items
In these situations, please get in touch with us so that we can make things right.
Problems with the products?
Our products are only covered by our local Singapore warranty, which covers faulty products due to manufacturing defects during the warranty period (subject to terms and conditions) – IN SINGAPORE ONLY. This means that, as an international customer, you do not enjoy any warranty coverage.
Despite this, Homesmart.sg will gladly pursue a warranty on your behalf. However, the customer has to incur ALL repair costs (if any), and shipping fees, handling fees, and taxes in and out of Singapore.
If you are having problems that are not covered by our warranty (such as not being able to set up a product), do reach out to us so that we can offer support.
We do not process and/or issue any refunds. However, we may do so in special circumstances, with an administrative charge. Refunds will only be issued at the sole discretion of PFE Technologies Pte Ltd.
In order to make shopping safer for our customers, we may send you an email to verify the authenticity of the purchase if:
- Billing address ZIP or postal code isn’t available, or does not match with credit card’s registered address.
- Credit card’s holder name does not match with Shipping addressee.
- Billing address and Credit card’s address wasn’t available or does not match.
- Multiple attempts were made to purchase with your credit card.
- IP address does not match the location of where the transaction was made