International Shipping does not ship internationally. However, our products are in demand by customers all over the world, and we have found that many customers have found ways of shipping our products to overseas destinations.

This section only applies to our international customer (that is, out of Singapore). For our customers in Singapore, please refer to our section on local deliveries and exchanges.

As our products have been found in overseas markets, it is important to make clear the implications of these orders.


The following section spells out the terms and conditions of all orders made on our website. All orders that has a delivery address outside of Singapore are subject to these terms and conditions.

Currencies, Duties, and Taxes

All prices indicated in our website, in the shopping cart, and in the checkout pages are in Singapore Dollars (SGD).

Your credit card payment to us will be also be in Singapore dollars.

Do note that most banks and credit card issuers will charge transaction fees and exchange fees for international purchases in foreign currencies. These are to be fully borne by the buyer.
Goods and Services Tax
All prices indicated in our website are inclusive of Singapore's 7% Goods and Services Tax (GST), which is a tax levied on local consumption.

If you are exporting any of our goods, you do so at your own volition. GST will not be zero-rated in any case.
Goods Sold to Singapore
Goods are considered sold and considered complete when the goods arrive at the delivery address within Singapore. Any movement of the goods from then on is within the sole responsibility of the buyer.


Some of our products may include an option for installations. These installations are only valid within Singapore. If the option for installation is shown to you as an international customer, please select the option without installation.

In the event that an international customer pays for an installation service, the installation component will be immediately considered null and void, and if requested, PFE Technologies Pte Ltd will issue a credit note to the customer (that is, the customer may place a new order and use their credit note as payment or part-payment).

Returns and Exchanges

We aim to provide customers with a worry-free purchasing experience. If you change your mind on your purchase, you can request for a product return. Products sold can only be returned with the following conditions:

  • Returned products must be in its original, unopened packaging – including any protective packaging used in deliveries.
  • Returned products must be in packaging that is clean, free of dents and other imperfections and deformities, and fit for sale.
  • All sticker seals or plastic wrapping must be intact.
  • Products must be returned within fourteen (14) days of purchase or delivery, whichever is later.
  • Any free gifts or discounted products that were extended as part of a promotional package must be returned together if the returned product was a criteria in attaining the promotion. Gifts or discounted products to be returned are also only accepted based on the same conditions; if they cannot be accepted, the prevailing retail prices will be charged to the customer.

The following products will be rejected for returns:

  • If there are signs of tampering, resealing, or other forms of manipulation of the product and/or packaging
  • If the product is found to be missing parts, components, manuals, stickers, or labels

For all cases, please do NOT send items back to us without first getting in touch with us.

Shipping and Handling: the customer is responsible for all costs, including but not limited to shipping fees, handling fees, and taxes, of returning the products to PFE Technologies Pte Ltd (the company which operates at 9 Gul Street 4, Singapore 629238. Before shipping the products back, please contact us to make necessary arrangements.

Accepted returns: When a return is accepted by PFE Technologies Pte Ltd, the customer will be given a credit note for the monetary value of the products returned, which will include any product discounts, shipping discounts, or any form of reduction in prices extended to the customer for any reason. This credit note operates as store credits, that is, the customer may place a new order and use their store credits as payment or part-payment.

Any shipping fees paid, whether for the initial order, or for the return, will not be credited to the customer.

Rejected returns: When a return is rejected by PFE Technologies Pte Ltd, we will notify the customer of the decision and have the product ready for collection by the customer, or we will bill the customer the shipping costs of sending the items back.

PFE Technologies Pte Ltd’s decision on returns is final and binding.

Cancellation and Changes

Once delivery has been arranged, no cancellation or changes will be allowed. You may cancel your order only if transport has not been arranged. However, do note that we do not process refunds. You will only be able to use your payment as store credits, that is, you can use it as payment or part-payment of another item from our store.

Problems with your order?

The section above on Returns and Exchanges applies to customers who have a change of mind. They do not apply to customers with problems on their order.

We’ll be happy to assist you if you are having any of the following problems with your order:

  • Damaged items or packages
  • Missing items in packages
  • Received wrong items
  • Didn’t receive items

In these situations, please get in touch with us so that we can make things right.

Problems with the products?

Our products are only covered by our local Singapore warranty, which covers faulty products due to manufacturing defects during the warranty period (subject to terms and conditions) – IN SINGAPORE ONLY. This means that, if the item is shipped overseas, you do not enjoy any warranty coverage.

Despite this, will gladly pursue a warranty on your behalf. However, the customer has to incur ALL repair costs (if any), and shipping fees, handling fees, and taxes in and out of Singapore.

If you are having problems that are not covered by our warranty (such as not being able to set up a product), do reach out to us so that we can offer support.


We do not process and/or issue any refunds. However, we may do so in special circumstances, with an administrative charge. Refunds will only be issued at the sole discretion of PFE Technologies Pte Ltd.

Fraud Prevention

In order to make shopping safer for our customers, we may send you an email to verify the authenticity of the purchase if:

  1. Billing address ZIP or postal code isn’t available, or does not match with credit card’s registered address.
  2. Credit card’s holder name does not match with Shipping addressee.
  3. Billing address and Credit card’s address wasn’t available or does not match.
  4. Multiple attempts were made to purchase with your credit card.
  5. IP address does not match the location of where the transaction was made