How we work with you
From your first visit to the day your household starts using the home, this is what working with HomeSmart involves. You see every price before you decide.
Step 1
Visit the showroom
Come to 24 Keong Saik Road and try the switches, door locks, curtains, cameras and sensors working together. Tell us about your home and the parts of your day you’d like to be easier. Bring your floor plan or a few photos if you have them. The consultation is free.
Step 2
A home visit, if your home needs one
Some plans depend on what’s on site: the wiring at your switches, your door, your windows or your ceiling. For these we arrange a home visit or site survey. It’s a paid service, and we tell you the cost before we book it.
Step 3
Your itemised quote
Your quote lists every device, every installation item and the app setup, each with its own price. There are no lump sums, so you can see what each part costs and change anything before you decide.
Step 4
Installation by our own team
Door locks and curtains include installation in their price. Other installation work, such as replacing wall switches, appears as its own line in your quote. For cameras, we help you choose the models, where they go and how they’re powered; installing them is an optional paid service.
Step 5
App setup and handover
We pair your devices and set up rooms, scenes and automations in the app you use, whether that’s Aqara Home, Apple Home or Google Home. Then we walk your household through it, so everyone knows how to use it. App setup is a paid service, priced in your quote.
Step 6
After you move in
Message us on WhatsApp when you want to add a device or change how something works; this is a paid service. Aqara products you buy from us are covered by our warranty, and claims go straight to our team. If you change your mind about a product, you can return it unopened within seven days for store credit.
Visit the showroom
Plan it with us
24 Keong Saik Road. Open 10am to 7pm, Monday to Sunday, closed on public holidays. Walk-ins are welcome; book a time and we’ll have someone ready for you. The consultation is free.