Where you bought your product decides how your warranty works — most customers don’t need to do anything at all.
Bought directly from HomeSmart?
No registration needed. Purchases made on homesmart.sg, on our Lazada or Shopee stores, or in person at our Keong Saik Road store (under the tradename Homesmart.sg or Homesmartsg) are enrolled in our warranty programme automatically — your order record is your registration.
Bought an Aqara product somewhere else?
PFE Technologies, as Aqara’s official distributor for Singapore, covers the warranty for Aqara products supplied through its own reseller network. If you have bought an Aqara product from a retailer other than HomeSmart, you may register for warranty at the link below. Please note that PFE Technologies’ warranty coverage does not apply to unauthorised products or any Aqara products that were not purchased through its official channels.
Unsure? Just register anyway — PFE Technologies will let you know the outcome.
Any other product, or making a claim?
Contact us with your proof of purchase and we’ll take it from there: WhatsApp +65 8876 8104 or email [email protected].
The full terms and conditions of our general warranty are available here.